FAQs
Ordering
Can I purchase a single cartridge of mastic, or do I need to buy a full box?
Can I purchase a single cartridge of mastic, or do I need to buy a full box?
Most products are available to purchase individually. However, certain specialised materials may only be supplied in full box quantities. Please contact us for further details before ordering.
Can packs of sealant sticks be made to custom sizes?
Can packs of sealant sticks be made to custom sizes?
Yes, we can manufacture custom-sized packs to meet your requirements. Please note that pricing and lead times may vary. Contact us for a tailored quotation.
Do I need to be a business to place an order with GER?
Do I need to be a business to place an order with GER?
No. We supply both trade professionals and the general public. Whether you’re a contractor managing large projects or a homeowner working on a DIY task, you can order directly from our online store.
Do you offer trade discounts?
Do you offer trade discounts?
es. Registered trade customers can apply for a trade account to access exclusive pricing and bulk order discounts. Please contact us to set up your account prior to placing your first order.
Can I return items?
Can I return items?
Yes. Unused and unopened items can be returned within 14 days of purchase. Please note that a 15% handling charge applies to all returns.
Do you provide product advice or technical support?
Do you provide product advice or technical support?
Absolutely. Our experienced team is available to offer guidance on product selection, application techniques, and fire-stopping solutions. You can contact us by phone or email — we’re always happy to help.
Shipping
How long does delivery take?
How long does delivery take?
Most orders are dispatched within 1–2 working days. Delivery times may vary depending on your location and product availability. For urgent requirements, please contact us — next-day delivery options are available on request.
Can I collect my order instead of having it delivered?
Can I collect my order instead of having it delivered?
Yes. Orders can be collected from our trade counter locations during normal business hours. Simply select“Local Collection”at checkout and wait for confirmation that your order is ready for pickup.
